Growth from support tickets

Plus Decentraland is hosting their community music festival and a 24/7 moderation tool for telegram, discord, reddit...

Welcome to the Community Coach newsletter, a value packed read
for community builders who are still passionate about community despite brutal market conditions.

In this newsletter…

📚 Community 101: Using support tickets in your community for growth…

🔥 Decentraland is upping the ante with their online community event…

👋 Answering your questions: “Is there a 24/7 moderation tool that I can use for my Telegram community with over 10k users globally?”

Community 101: Support → Growth

One of the benefits of building a community is gaining real time insights into what your customers really need.

There’s a new trend in town where startups are turning their support tickets into growth machines. If you are running a support community, you could do the same thing.

For more details check out this tweet by Greg Isenberg:

Decentraland is hosting their own community music festival

If you’ve been a long time subscriber of my Youtube channel, you’ll remember when I introduced Decentraland as one of the metaverses that I was playing around with.

I love the concept of bringing people together via online worlds. I believe we are still in what I refer to as “fax machine era” for the metaverse, but I definitely see so much potential.

Decentraland is one of the metaverses that I personally have been a fan of for various reasons. I appreciate their values - creating a decentralised platform which empowers the creators, along with their continued resilience to innovate - you don’t need a crypto wallet to join and their recent upgrades offer users higher quality and performance. I do see so much potential as the tech continues to improve.

They are hosting a community music festival this month (which makes a lot of sense to me). They’re also hosting some interesting talks - including this one on digital communities:

I’m curious to see what the “wristband” section looks like in their metaverse for the event. Overall I appreciate people pushing for different online community experiences!

Check out parkour in the metaverse!

Check out the Decentraland music festival event here:

Answering your questions

“Is there a 24/7 moderation tool that I can use for my Telegram community with over 10k users globally?”

Yes there is! There are actually many moderation bots out there (for Telegram, Discord etc) - but one of the best ones I’ve seen to date is called Watchdog. I’ve just published a video on Youtube explaining how it works and why I am a fan:

Got a question for me? DM me on Twitter and ask away. Your question may be answered in a future newsletter (and I’ll reply to everyone who asks).

Until next time,

Carmen
Community Coach

Connect with me on Twitter, Youtube, LinkedIn.

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